![]() 4PX services include logistics, software, and consulting services. didn’t have the right warning on it - for example “FRAGILE HANDLE WITH CARE”, “DO NOT BEND” or “PERISHABLE”Ĭheck what you can do if you’re not happy with Royal Mail’s decision about compensation.4PX Express ("4PX") was established in 2004 and is China's #1 cross-border e-commerce solutions provider.was damaged by something out of Royal Mail’s control, for example bad weather.was lost, damaged or delayed by someone other than Royal Mail. ![]() ![]() was posted by an inappropriate method - for example if you sent expensive jewellery by 2nd class post instead of a service with insurance and tracking.wasn’t addressed clearly or packaged properly - for example if the packaging wasn't sealed or strong enough.Royal Mail might refuse to give you compensation if for example the item: If your claim is successful you’ll get a cheque in the mail. You’ll get a response within 30 days - or 90 days if the item was sent to somewhere outside the UK. photos of the damaged item and packaging if it’s not convenient for you to post the item, for example if it’s bulky.If you’re claiming for damage, you’ll also need to include either: It’s a good idea to make copies for yourself in case the claim gets lost. Make sure you send originals - not copies. the reference number or barcode number - you can find this on the certificate of posting or on a label on the package.There are different forms so make sure to say how the item was sent when you ask for it - for example ‘first class’ or ‘tracked 24’. You can pick up a paper claim form from your nearest Post Office and send it to the address on the form - find your nearest Post Office on the Royal Mail website. You’ll also need the reference number or barcode number - you can find this on the certificate of posting or on a label on the package. the item and packaging – if it was damaged.proof of posting - for example your receipt or certificate of posting if you sent the item at a Post Office.proof of the value of the item, for example a receipt or bank statement.You'll need to upload a digital photo or scan of: You can claim compensation on the Royal Mail website - it only takes a few minutes. Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 0345 numbers. filling in a paper form and posting it to Royal Mail.filling in Royal Mail’s online form - you’ll need to be able to use a mouse.You can make a claim for compensation by either: If the item was lost and you can prove it was worth some money, you’ll also get a full refund of the postage cost. by international tracked or signed for post, you can get the value of the item up to £50 – or more if there’s extra insurance on the item.by international standard post, economy post or HM Forces Mail, you can get the value of the item up to £20.How much you can get depends on how it was sent. If the item was sent to somewhere outside the UK using the articles for the blind service, you can get the value of the item up to £46.using the Tracked 24 or Tracked 48 service, you can get the value of the item up to £100.by special delivery, you can get the value of the item up to £500 – or more if there’s extra insurance for the item.by first or second class signed for post, you can get the value of the item up to £50.by first or second class post, you can get the value of the item up to £20.If the item was sent to somewhere within the UK, how much you can get depends on how it was sent.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |